Thank you for choosing HaGiangGo. Your privacy is important to us, and we are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://hagianggo.com/ or use any of our services.
1. Who We Are
HaGiangGo is a travel operator specializing in personalized travel experiences in and around Ha Giang, Vietnam. This Privacy Policy applies to all visitors, users, and others who access or use our services.
2. Information We Collect
We collect various types of data, either directly from you or automatically when you use our services.
a. Personal Data You Provide
We may collect the following types of personal data when you use our services, make inquiries, or book a tour:
- Contact Information: Full name, phone number, email address, mailing address
- Travel Details: Desired itinerary, travel dates, group size, preferences
- Identification Details: Passport number, nationality (if required for permits or bookings)
- Payment Details: Credit/debit card information, billing address (processed securely via third-party gateways)
- Emergency Contact Information: For use in case of incidents during travel
- Health or Dietary Restrictions: Only when relevant and provided voluntarily
b. Data Collected Automatically
When you use our Site, we may collect certain data automatically, including:
- IP address and geolocation
- Browser type and version
- Device identifiers and operating system
- Referral URLs
- Date and time of access
- Pages viewed and interaction data (clicks, scrolls, time on page)
c. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Provide personalized content and ads (only with your consent)
You can manage cookie preferences via your browser settings or through our cookie banner when you visit the Site.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under one of the following legal bases:
- Consent: When you voluntarily provide information or subscribe to newsletters.
- Contractual Necessity: To fulfill bookings or travel service contracts.
- Legal Obligation: For tax reporting, regulatory compliance, or immigration documentation.
- Legitimate Interest: To improve services, prevent fraud, or analyze usage trends.
4. How We Use Your Information
We use the data we collect for the following purposes:
- To process and manage bookings and payments
- To send confirmations, itineraries, and travel documentation
- To communicate with you about your inquiries, bookings, or service updates
- To provide customer support and respond to your questions
- To improve our services, website functionality, and user experience
- To send promotional emails, newsletters, or special offers (if consent is given)
- To fulfill legal, regulatory, and contractual obligations
- To ensure the safety and security of our travelers
5. How We Share Your Information
We may share your personal data with trusted third parties in the following circumstances:
a. Service Providers
- Hotels, transportation providers, local tour guides, or booking platforms necessary to deliver our services
- Payment processors (e.g., Stripe, PayPal) to handle secure transactions
- IT providers and website hosting services
b. Legal and Regulatory Disclosures
- To comply with applicable laws, legal proceedings, or regulatory authorities
- To enforce our Terms of Service or protect our legal rights
c. Business Transfers
- In the event of a business merger, acquisition, or asset sale, your information may be transferred as part of that transaction
We do not sell or rent your personal information to third parties for their marketing purposes.
6. International Data Transfers
If you are located outside of Vietnam, please note that your information may be transferred to and processed in Vietnam or other countries where our partners operate. We take appropriate steps to ensure that your data remains protected in accordance with this Privacy Policy.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
- Booking data is retained for up to 7 years for tax and audit compliance.
- Marketing data is retained until you opt out.
- Inactive user data may be deleted or anonymized after 24 months.
8. Your Data Protection Rights
Depending on your jurisdiction (e.g., under GDPR or CCPA), you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to processing or request restrictions
- Withdraw consent at any time
- Request a copy of your data in portable format
- Lodge a complaint with a data protection authority
To exercise any of your rights, please contact us using the details below.
9. Security of Your Data
We implement appropriate technical and organizational security measures, including:
- Secure HTTPS connections
- Encrypted payment processing
- Access controls and authentication protocols
- Regular security audits
However, no system is entirely foolproof. Please protect your credentials and notify us immediately of any suspicious activity.
10. Third-Party Links
Our website may contain links to other websites or services not operated by us. We are not responsible for the privacy practices or content of third-party websites.
11. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us for removal.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and the “Last Updated” date will be revised. We encourage you to review the policy regularly.
13. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us at:
HaGiangGo | Adventure Starts Here - Explore Ha Giang Your Way
- Email: [email protected]
- Phone: +84 352777222 or +84 867060139
- Mailing Address: 15 Le Tran Man, Cau Me, Phuong Thien, Ha Giang, Vietnam
