Thank you for choosing HagiangGo. Your privacy is important to us, and we are committed to protecting your personal data.
This Privacy Policy explains how HagiangGo collects, uses, stores, and shares personal information when you visit our website, make a booking, contact us, or use our travel services.
By using the HagiangGo website or services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
HagiangGo is a travel service provider offering tours, transportation, accommodation, motorbike rental, and travel experiences primarily in Ha Giang and other destinations in Northern Vietnam.
This Privacy Policy applies to visitors, customers, and other individuals who interact with the HagiangGo website or services.
2. Information We Collect
We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.
2.1 Personal Information You Provide
Depending on the service you use, we may collect:
- Contact information: Full name, phone number, email address, and address where required.
- Travel information: Travel dates, itinerary, number of travelers, accommodation requirements, and other booking preferences.
- Identification information: Passport number, nationality, or other identification information where required for travel arrangements, permits, accommodation, transportation, or legal requirements.
- Payment information: Information necessary to process your booking and payment. Online payments are processed through the payment provider available during checkout, including 9Pay.
- Emergency contact information: Information provided to help us respond to an emergency or incident during your trip.
- Health, medical, or dietary information: Information that you voluntarily provide when necessary to accommodate your travel, dietary, or safety requirements.
We only request information that is relevant to providing, managing, or improving the services you request, or where required to meet applicable legal obligations.
2.2 Information Collected Automatically
When you visit the HagiangGo website, certain information may be collected automatically, including:
- IP address.
- Approximate location derived from IP address, where available.
- Browser type and version.
- Device and operating system information.
- Referral URL.
- Date and time of access.
- Pages viewed.
- Website interaction information, such as clicks and other interactions.
This information may be used to understand how visitors use our website, maintain website security, and improve website functionality and user experience.
2.3 Cookies and Similar Technologies
HagiangGo may use cookies, pixels, and similar technologies to:
- Keep the website functioning properly.
- Remember preferences and improve the user experience.
- Analyze website traffic and usage.
- Measure the performance of our marketing activities.
- Provide relevant advertising where applicable and where required consent has been obtained.
Where required by applicable law, non-essential cookies and tracking technologies will be used only after obtaining the appropriate consent.
You can manage or disable cookies through your browser settings and, where available, the cookie preferences provided on our website.
3. How We Use Your Information
HagiangGo may use your personal information for the following purposes:
- To process and manage bookings.
- To process payments and verify transactions.
- To arrange tours, transportation, accommodation, motorbike rental, and other requested services.
- To communicate booking confirmations, itineraries, travel information, and service updates.
- To respond to inquiries and provide customer support.
- To arrange applicable travel insurance for customers.
- To communicate with service providers involved in delivering your booking.
- To improve our website, services, and customer experience.
- To analyze website usage and marketing performance.
- To send promotional communications, newsletters, or special offers where permitted and where you have provided the required consent.
- To comply with applicable legal, regulatory, tax, immigration, and contractual requirements.
- To protect the safety and security of our customers, staff, website, and services.
- To prevent fraud, misuse, or other unlawful activities.
4. Legal Basis for Processing
Where applicable, HagiangGo processes personal data on one or more of the following legal bases:
Contractual Necessity
We may process personal information when it is necessary to provide the services you have requested, manage your booking, process payments, or fulfill our contractual obligations.
Legal Obligations
We may process or disclose information when required to comply with applicable laws, regulations, immigration requirements, tax obligations, or lawful requests from authorities.
Consent
We may rely on your consent for activities such as certain marketing communications or non-essential cookies and tracking technologies where consent is required.
You may withdraw your consent at any time where processing is based on consent.
Legitimate Interests
Where permitted by applicable law, we may process information for legitimate business purposes, such as improving our services, maintaining website security, preventing fraud, and understanding website usage.
5. How We Share Your Information
HagiangGo may share personal information with third parties when necessary to provide our services, process transactions, meet legal obligations, or protect our legitimate interests.
5.1 Travel and Service Providers
We may share relevant booking information with service providers involved in delivering your travel arrangements, including:
- Accommodation providers.
- Transportation providers.
- Tour guides and local service providers.
- Booking or travel partners.
- Other suppliers necessary to fulfill your booking.
Only information relevant to the requested service should be shared.
5.2 Payment Providers
Payment and transaction information may be processed by third-party payment providers used by HagiangGo.
For online bookings, HagiangGo currently provides payment through 9Pay.
Payment information may be subject to the privacy policy and terms of the applicable payment provider.
5.3 Insurance Providers
HagiangGo purchases domestic travel insurance from Bao Viet Insurance for applicable customers during their trip in Vietnam.
Where necessary to arrange or administer this insurance coverage, relevant customer information may be provided to Bao Viet Insurance.
The applicable insurance coverage is subject to the terms, conditions, exclusions, and limits of the relevant insurance policy.
5.4 Legal and Regulatory Disclosures
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or legal obligations.
- Respond to lawful requests from government authorities.
- Comply with immigration, tax, or regulatory requirements.
- Enforce our Terms and Conditions.
- Protect the rights, safety, property, or security of HagiangGo, our customers, or other parties.
5.5 Business Transfers
If HagiangGo is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
HagiangGo does not sell or rent customers' personal information to third parties for their own marketing purposes.
6. International Data Transfers
HagiangGo operates in Vietnam and may work with service providers or technology providers located in other countries.
As a result, personal information may be transferred to, stored in, or processed in Vietnam or other countries where our service providers operate.
Where applicable, HagiangGo will take reasonable steps to ensure that personal information remains protected in accordance with applicable data protection requirements.
7. Data Retention
HagiangGo retains personal information only for as long as reasonably necessary to:
- Provide and manage the requested services.
- Maintain booking and transaction records.
- Fulfill contractual obligations.
- Comply with applicable legal, tax, accounting, or regulatory requirements.
- Resolve disputes and enforce agreements.
- Maintain appropriate business and security records.
When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
8. Your Privacy Rights
Depending on your location and the laws applicable to the processing of your personal information, you may have certain rights, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information in a portable format where applicable.
- Lodge a complaint with the relevant data protection authority.
To exercise an applicable privacy right, please contact HagiangGo using the contact information provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
9. Security of Your Information
HagiangGo takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Online payments are processed through the payment provider available during checkout rather than requiring customers to provide payment information directly to HagiangGo through unsecured communication channels.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
10. Third-Party Websites and Services
The HagiangGo website may contain links to third-party websites, platforms, or services.
These third parties may have their own privacy policies and terms. HagiangGo is not responsible for the privacy practices, security, or content of third-party websites or services that we do not operate.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
11. Children's Privacy
HagiangGo's booking services are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information directly from individuals under 18 through our booking services.
If you believe that a person under 18 has provided personal information to HagiangGo through our website without appropriate authorization, please contact us so that we can review the information and take appropriate action where required.
12. Marketing Communications
Where permitted by applicable law, HagiangGo may send promotional communications, newsletters, travel information, or special offers where you have provided the required consent.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting HagiangGo directly.
Unsubscribing from marketing communications does not prevent us from sending essential communications relating to your booking, payment, or requested services.
13. Changes to This Privacy Policy
HagiangGo may update this Privacy Policy from time to time to reflect changes to our services, data processing practices, or applicable legal requirements.
When changes are made, the updated version will be published on this page together with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how HagiangGo handles personal information.
14. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:
HagiangGo | Adventure Starts Here – Explore Ha Giang Your Way
- Email: booking@hagianggohostel.com
- Phone: +84 352 777 222 / +84 867 060 139
- Address: 15 Le Tran Man, Cau Me, Phuong Thien, Ha Giang, Vietnam
